RETURN POLICY

1. Order Cancellation Rules

1.1 Authorized but uncaptured payment
If your order payment is only authorized (funds not transferred to our account), you may cancel the order freely before we capture funds. We will void the authorization, no PayPal transaction fees will be generated for both sides.
1.2 Captured payment (funds received) before shipment
Once payment is fully captured into our account, even if goods are not shipped yet, we can process a full refund of your product payment. Per PayPal official regulations, the original PayPal processing fees, cross-border fees and currency conversion fees borne by our store are non-refundable and cannot be returned to us.
For buyer voluntary cancellation (no store fault), we have the right to deduct the actual PayPal fee loss from your refund amount.
If cancellation is caused by our mistakes (stock error, wrong price, unable to deliver), we will bear all PayPal fee losses without any deduction from your refund.

2. Return Eligibility Time Frame

We provide a 30-day return period counting from the order delivery date. All return requests must be submitted via support email within 30 days; overdue applications will be rejected.
EU customers enjoy a statutory 14-day cooling-off period separately in accordance with local consumer laws.

3. Qualified Return Item Conditions

Items can be returned only if all standards are met:
  • Unused, unwashed, undamaged, no personal wear or installation traces
  • Complete original packaging, hang tags, labels, accessories and manuals intact
  • No stains, scratches, deformation or abrasion
  • Valid order number and purchase proof must be provided

4. Non-Returnable Items (Final Sale)

The following items cannot be returned, exchanged or refunded under any circumstances:
  • Clearance, flash sale, limited discounted products
  • Custom engraved, printed, personalized customized goods
  • Intimate apparel, skincare, beauty, disposable hygiene products
  • Gift cards, digital virtual products, downloadable files
  • Goods damaged due to buyer’s improper use, assembly, transportation or storage

5. Shipping Cost Responsibility

5.1 Store liability (defective, wrong item, missing parts, damaged on arrival)
We cover full round-trip shipping costs. Send clear photos/videos of defective goods when applying, we will issue a prepaid return label after verification. No shipping cost deduction on refunds.
5.2 Buyer voluntary return (dislike, wrong size, changed mind, no quality issues)
Buyer undertakes all return shipping fees. Original outbound delivery fee is non-refundable. Import duties, customs charges and local sales tax generated by cross-border returns shall be borne solely by the buyer. We may charge a 10% restocking fee based on product value at discretion.

6. PayPal Fee Regulation for Return Orders

After shipment returns: PayPal original transaction fees and exchange fees paid by us will not be refunded by PayPal platform.
  • Store fault returns: We absorb all PayPal fee costs, full item payment refunded to you.
  • Buyer voluntary returns: We may deduct actual PayPal fee loss from your refund amount as stated in advance.

7. Return Operating Process

  1. Email our support mailbox with order number, full name, return reason, clear photos of goods and package
  2. We review applications within 1–2 business days and send return approval instructions
  3. Repack items securely with original packaging within 7 days after approval
  4. Deliver parcel to our designated return warehouse address
  5. We inspect goods within 3–5 working days after receiving the package
  6. Passed inspection: Process refund, exchange or store credit immediately

8. Refund & Exchange Instructions

8.1 Cash Refund: Funds will be returned to your original payment method (PayPal, credit card, Shop Pay). Banks require an extra 3–7 business days for transfer arrival, which is out of our control.
8.2 Exchange Service: Free size/color exchange available; we reship new goods after receiving returned items, price difference will be supplemented or refunded accordingly.
8.3 Store Credit: Choose store credit instead of cash refund to receive an extra 5% credit bonus, valid for 12 months.
8.4 Slightly defective goods can be resolved by partial refund through mutual negotiation.

9. Damaged & Defective Goods Upon Receipt

Check parcels right after delivery. Contact us within 48 hours with photo/video evidence for broken, defective or incorrectly shipped items. We offer free replacement or full refund with zero return shipping cost.

10. Important Reminders

  • Parcels sent back without official return approval will be rejected; unclaimed packages will be discarded or shipped back to buyer at buyer’s expense.
  • We reserve the right to adjust policy with prior notice published on the website.
  • This policy complies with US and EU local consumer protection laws.